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FAQ - Matching Gift Program
FAQ – Employee Volunteer Program
FAQ - Matching Gift Program
What is the Matching Gift Program?
The
Matching Gift Program is to encourage regular, full-time employees and
directors and officers of DIRECTV and its U.S. subsidiaries to join the corporation
in its financial support of improving our communities with donations.
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How do I participate in the Program?
Please take a few moments
to review our Guidelines
to determine eligible participants in our program.
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How do I register a donation?
Gifts may be registered via the Internet and via the
automated telephone registration. (888-377-6282)
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Internet Registration
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Send your donation to the organization of your choice.
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Access
and submit an application on the Internet using:
http://www.givingprograms.com/DIRECTV
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The Matching Gift Center will validate your
eligibility and verify your donation with the recipient organization.
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Once approved, the matching gift will be sent directly
to the organization during the next scheduled distribution.
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Who is eligible to
participate in the Program?
Please take a few moments
to review our Guidelines
to determine eligible participants in our program.
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What types of organizations are eligible?
Please take a few moments
to review our Guidelines
to determine eligible participants in our program.
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How do I select an organization?
To
identify your special organization, click the "Matching Gift"
button, and then click the "Register" button. Select Option
2/Step 2 for step-by-step instructions for identifying a non-profit
organization.
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When is my gift matched?
Checks will be presented
directly to non-profit organizations quarterly: March, June, September and
December. All gift registrations must be
received on the last day of the month prior to payout. (I.e.
For a gift to be paid in March, your gift registration must be received no
later than February 28th). Gift requests are considered “received” as of the date that ALL
information required for the gift is complete.
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How do I get a detailed history of my gifts?
Log
on to the home page for a detailed list of your Giving History.
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What is the annual limit?
The employee has a
minimum gift amount of $20 and a maximum of $20,000 per calendar year.
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What is a 501 (c) (3)?
A
501(c)(3) is a section of the Federal Tax Code that establishes the criteria
for tax-exempt charitable organizations. An organization must have this
status in order to receive matching gift funds. This status allows donations to be tax-deductible.
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If my name changes,
how do I update my profile?
You must contact your
Human Resources department to make this type of change to your profile.
For address and telephone changes, you may update your profile by clicking on
the "User Profile" button.
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I need help, who can I contact?
If
you are in need of assistance to register a matching gift, please access our Help
Menu for step-by-step instructions.
You will have a variety
of ways to contact us. To access our e-mail services or telephone number to
our customer service department, please select the Contact Us section of this
Website.
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What could be the problem if I received the following message when
creating User Name/ID? "We can't verify your information. Please contact
your human resources department."
Please check whether your
name has a suffix or not.
You must add the suffix to your last name on the verification screen when you
attempt to log on. Do not include commas before or periods after the suffix.
For example, if your name were James Johnson III, Kendal Rogers Jr., Renee
Eberhart IV, or Leven Polo Sr., then you would type Johnson III, Rogers Jr,
Eberhart IV, Polo Sr. in the field for the last name on the verification
screen.
If you still experience difficulty, please contact the customer service
representative for assistance at (888) 377-6282 dial zero.
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What’s new? How will I know
what is new for the DIRECTV Matching Gift Programs.
Please visit our NEWS section on this Website to review announcements and
special initiatives.
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FAQ – Employee Volunteer Program
How do I participate in the Employee Volunteer Program?
This program allows eligible employees to apply for grants of $250 for non-profit organizations where they volunteer a significant amount of time. DIRECTV employees must volunteer at least 25 hours of service to the organization during the 12 months prior to volunteer grant application.
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Who is eligible to participate in the Program?
Full- and part-time DIRECTV employees in good standing who work in the United States (Enterprise, Customer Care, DIRECTV Home Services and DIRECTV Latin America).
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What types of organizations are eligible?
To qualify for a grant, an employee must volunteer for a community service organization that operates on a not-for-profit basis and is certified for tax-exempt status under Section 501(c)(3) of the Internal Revenue Code must conduct their giving in a country or region served by DIRECTV U.S. or DIRECTV Latin America. Community service organizations without the 501(c)(3) designation must be reputable, operate for purposes that are beneficial to the public interest, and be approved by the Corporate Citizenship department.
For full details, read the Program
Guidelines.
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How does it work?
If an eligible employee volunteers a minimum of 25 hours of personal time over the course of a calendar year to a single tax-exempt organization, DIRECTV will contribute $250 to that. Employees will have the ability to track their hours online via DIRECTV’s Giving Programs website,
www.givingprograms.com/directv or by phone. Once you enter at least 25 hours of service, you will see the link appear in the volunteer tracking box titled "request a grant." Press that option and confirm your details in order to process that grant to the recipient organization.
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How do I register a grant?
Grants may be registered online at www.givingprograms.com/directv or by phone.
Enter your volunteer hours with the organization of your choice.
When the minimum number of hours (25) has been reached, click on “Request a Grant” to apply for a grant.
The Giving Programs center will validate your eligibility and verify your volunteer service with the organization.
Once approved, the volunteer grant will be sent directly to the organization during the next scheduled distribution.
Note that while you may track hours for an unlimited number of organizations, you may only request one grant per calendar year.
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How do I select an organization?
Volunteer opportunities can be sourced in a variety of ways. Certain information and resources are available via the DEN under Company > Corporate Citizenship > Employee Volunteer Program.
If you have found or are involved with an organization and would like to request a grant, check it against the
Employee Volunteer Program Guidelines and Terms & Conditions to make sure it qualifies.
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How do I get a detailed history of my grants?
Log on to the home page for a detailed list of your Grant History
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What are the minimum and maximum grants per person?
An employee may apply for one grant per year.
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